Haystack Technologies Pty Ltd ("Renderly", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you use our services, including through our website at https://www.renderly.ai (the "Site") and associated applications (collectively, the "Services").

Your Privacy Matters

We are committed to transparency about how we collect, use, and protect your personal information. This policy explains our practices in clear, understandable terms.

1What Information We Collect

We may collect the following types of personal and technical information:

Account Information

Name
Email address
Phone number (optional)
Password (encrypted)
Company or project name (if provided)

Project Data / User Content

Uploaded house plans, images, renders, and designs
Annotations, edits, and usage history
Metadata related to file uploads (file name, type, timestamps)

Payment Information

Billing address
Transaction details (processed securely via a third-party payment processor – we do not store full credit card details)

Technical and Usage Data

IP address
Browser type
Device information
Pages visited, time spent, and actions taken on the Site
Cookies and similar tracking technologies

2How We Use Your Information

We use your information to:

Provide and operate the Renderly.ai platform
Process payments and manage subscriptions
Respond to customer service requests and support issues
Improve and personalise our Services, including AI-generated outputs
Conduct analytics and usage monitoring
Ensure security and prevent fraud
Send updates, promotions, or service-related notices (you may opt out of non-essential communications)

3How We Share Your Information

We do not sell your personal information.

We may share data only as necessary for the following purposes:

With service providers: Hosting, analytics (e.g., Google Analytics), payment processors, support tools.
With your consent: If you request third-party integrations or explicitly opt in to marketing partnerships.
For legal compliance: If required by law, court order, or to protect our rights or others' safety.
In a business transfer: If Renderly is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.

4Data Storage and Security

We store data on secure cloud servers located in Australia. We use industry-standard security measures including:

HTTPS encryption
Encrypted user passwords
Secure cloud architecture
Access controls and logging

Despite our efforts, no system is completely secure. We encourage users to use strong passwords and report any security concerns immediately.

5Data Retention

We retain your personal data for as long as your account is active or as needed to provide our Services. You may request deletion of your account and data at any time (see Section 7).

Project files and renders may be retained for service continuity unless you explicitly delete them via your dashboard or submit a request.

6Cookies and Tracking

Renderly uses cookies and similar technologies to enhance your user experience, track usage metrics, and support functionality like login persistence and file upload.

You can control cookie preferences through your browser settings. Disabling cookies may affect the performance of certain features.

7Your Rights and Choices

You have the right to:

Access the personal data we hold about you
Correct or update your information
Delete your data or close your account
Withdraw consent (where applicable)
Object to or restrict processing in certain cases

To exercise any of these rights:

Email us at privacy@renderly.ai or use in-app support tools.

If you're located in the EU or UK, these rights are governed by GDPR. If you're in Australia, these are covered under the Australian Privacy Act 1988 (Cth).

8Children's Privacy

Renderly is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a minor has submitted information, we will delete it promptly.

9International Data Transfers

If you are located outside of the country where our servers are hosted, your data may be transferred to, stored, and processed in a different jurisdiction. We ensure appropriate safeguards are in place for such transfers.

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or through the platform. The latest version will always be posted on our website with the effective date.

11Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Haystack Technologies Pty Ltd

Email: privacy@renderly.ai

Website: https://www.renderly.ai